Belgrade Nikola Tesla Airport receives 2020 airport service quality (ASQ) awards from ACI

Belgrade Nikola Tesla Airport – operated by VINCI Airports – has been recognized by Airports Council International (ACI) in the 2020 Airport Service Quality (ASQ) Award program as the best airport in Europe in two categories: one of the Best Airport by Size and Region (5 to 15 million passengers per year) and Best hygiene measures by Region (Europe). The Hygiene award is a new award and the airport was recognised along with several other European airports in this new category.

Belgrade airport is one of the seven airports from VINCI Airports network that were recognized by their customers for their exceptional experience in 2020 and were awarded by the Airport Service Quality (ASQ) program. The latest is the world’s leading airport passenger satisfaction benchmark, representing their voice worldwide, with close to 400 airports participating across 95 countries. These awards represent the highest possible accolades for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improve passenger experience.

”Despite the challenges posed by the pandemic, Airport Nikola Tesla has managed to collect two quartile ASQ surveys from our customers. These awards confirm our commitment to listening to our customers and maintaining quality service and safe operations especially during these trying circumstances. Improving airport and service experience will remain our focus for our passengers and all airport customers.” said Belgrade Airport CEO Francois Berisot.

Safety and passenger experience are indeed at the heart of Belgrade airport’s commitment, which benefits from VINCI Airports’ global network and expertise in keeping up to the highest international standards, as well as dedicated, hardworking and highly adaptable local teams.

As such, Belgrade Airport was recently awarded by ACI on health and environmental issues with the Airport Health Accreditation (AHA) and the first level of the Airport Carbon Accreditation (ACA). Additionally, Belgrade Airport has successfully completed the recertification process in accordance with ISO 9001: 2015 - Quality Management System and ISO 14001:2015 - Environmental Management System, and has, for the first time, been certified according to ISO 45001: 2018 – Occupational Health and Safety Management System, thus recognizing the commitment to the high level of quality services, continuous improvement of environmental protection and dedication to providing a safe and efficient working environment.