Reduced Mobility

Assistance provided at the airport

Upon arriving at our airport, contact the employee at the check-in desk of the selected airline or at the Information Service desk. Our staff will accompany you from the check-in counter until you board the plane, will wait for you upon disembarkation and help you complete all the procedures, and if you are transferring at Belgrade Airport, they will be at your service during the transfer.

Transport of battery-powered wheelchairs is possible upon obtaining a permission of the airline and depending on the type of battery and shall be carried out pursuant to the rules and regulations on the transport of dangerous goods by air, of which the passengers shall be duly notified by the selected airline.

How to obtain such assistance?

If your mobility is reduced or you require special assistance while traveling, inform the airline or travel agency about such needs when booking the ticket or at least 48 hours prior to your flight.

Getting to the airport

Passengers with reduced mobility can park their vehicles in carparks P2, Garage and Tesla parking (P11), and use buses containing an appropriate platform for the movement of passengers using wheelchairs.

Layout of the airport
Designated arrival and departure points
Marked space at counter 400 and at counter 100
Performance standards
Airport security

In accordance with Department for Aviation transport security regulations, all passengers including those with reduced mobility and hidden disabilities will undergo a full screening process. Screening may include scanning and hand search, this will be carried out in a sensitive manner to meet the regulations and the needs of the client/passenger.

It will assist the process if customers advise Security staff of their personal requirements prior to the search commencing. Where appropriate, letters from medical practitioners should be made available to Security staff, this will facilitate the process. Private search room facilities will be made available on the passenger’s request. Passengers should bear in mind that a private search may, however, delay your journey. All items of personal equipment such as crutches, walking aids and wheelchairs will be subject to screening.

Aids and wheelchairs will be subject to screening, this may include scanning and swabbing.

Additional procedure for exercising the right to free parking (up to 3 hours) for persons with disabilities - Belgrade Nikola Tesla Airport

Persons with a valid parking ticket for persons with disabilities (the so-called blue car ticket) can exercise the right to free parking for up to 3 hours at Belgrade Nikola Tesla Airport, subject to the fulfillment of the following conditions and compliance with the prescribed procedure:

1. Before arriving at the airport:

Send the announcement by e-mail to the address parking@beg.aero, with the following information:

Vehicle registration number
Name and surname of the user of the vehicle
A clear photo of a valid Parking ticket for persons with disabilities
Specify the parking lot where you plan to park the vehicle (P2 parking lot, Garage or Tesla parking lot)

2. When entering the parking lot:

Contact the Parking Team via the intercom on the entrance ramp

3. When leaving the parking lot:

Press the button on the intercom on the exit ramp
Please wait for our staff to release you without charge

4. Prerequisites:

The announcement is sent at least 1 hour before arrival
The parking ticket for persons with disabilities must be valid and visibly placed in the vehicle
The vehicle must be properly parked in a marked parking space for people with disabilities
Maximum duration of free parking: up to 3 hours per entry

5. Notes:

The procedure is valid only for holders of a valid Parking ticket for persons with disabilities
Parking time is calculated from the moment of entering the parking lot
Private vehicles without prior notice cannot use this benefit
Marked parking spaces for people with disabilities are located in the P2 parking lot, in the Garage and in the Tesla parking lot
After the third hour, the parking service is charged according to the valid price list

Contact and support:

Emergency phone support:
+381 60 830 1548
+381 60 830 1547

Mobility equipment

Belgrade Airport can offer variety of equipment to aid passengers with reduced mobility. Among other things, we have an ambu-lift (medical lift) for boarding and disembarking passengers who are unable to use the stairs; platform for boarding/disembarking from the aircraft; vans for transporting passengers on maneuvering areas; wheelchairs with different technical characteristics (manual and electrically powered, as well as wheelchairs adapted to specific orthopedic injuries)

Service animals

A certified guide/assistance dog, along with the corresponding documentation, must be leashed and muzzled. Please contact the selected airline for detailed information

How to complain?

Please submit your complain to the e-mail address : customer.care@beg.aero, beg.prm@menziesaviation.com

PRM helpline

+381 64 84 85 183 (working hours: 9 am until 3 pm)